Of course we take care of you after the purchase!

Guarantee

The quality of our products is constantly monitored within the framework of our Quality Management systems as per ISO 9001 standards. Nevertheless, if still there are any reasons for complaint, we are ready to rectify the shortcomings free of charge within the guarantee period of 24 months, if it is evident that the defect is due to some mistake on our part. Prerequisite for the fulfilment of guarantee service is that the details of defect should be informed to us immediately and within the stipulated guarantee period. Natural damages due to unintended use or due to non-compliance of operating instructions, is excluded from this guarantee coverage. Moreover, defective sensors and sensing units and also calibration service are not covered in the guarantee. In addition, the guarantee also turns invalid if the products are opened. The serial number on the product should not be changed, damaged or removed. Apart from the guarantee service, if any essential repairs are required to be carried out, the service is free. However, further services and also postage and packing expenses are chargeable. Compensation demands on the basis of claim for liability or damages during the guarantee period are excluded if not generally legally covered.

Repair service

During the tenure of guarantee period, we are very much at your disposal with our service support. For any malfunctioning, you can simply send back the product to us with a short description of problems observed. Please don’t forget to mention your telephone number to enable us to contact for any possible queries. We shall inform you about the likely amount of repair charges before taking up the repair activity. The cost estimate is provided free. The postage and packing charges for return are to be added over and above the repair costs.

Calibration service In our calibration laboratory, we can also calibrate your measurement and test equipment of other manufacturers with repeatability of National standards. Please send your enquiries to us, we can prepare an offer for you without any order commitment!

Service address:

HYGROSENS INSTRUMENTS GmbH

- Service -

Maybachstr. 2

79843 Löffingen

Germany